Frequently Asked Questions

Questions about ordering our Products

How quickly will my items be shipped?
Any order placed before 12 pm EST will be shipped the same business day. Any order placed after 12 pm EST will be shipped the next business day.

More information can be found on our shipping page.

How long will it take to get my shipment?

We offer shipping options through USPS and FedEx. You can choose USPS Priority Mail or Priority Express, FedEx Ground or Express Overnight or Express 2nd Day. The delivery time for Priority and Ground shipping depends on your distance from our mailing location in Cincinnati, Ohio. Express shipping offers 1 day or 2nd day options. The mailing times and costs are calculated automatically by USPS and FedEx during the checkout process.

What happens if I order on a weekend or a holiday?
If you order on a weekend or a holiday, your items will be shipped the next business day. Shipping information can also be found on our shipping page.
What is your return policy?

If you accidentally ordered the wrong item or changed your mind, you may return the item within 30 days of receipt. You will be required to pay the return shipping, and any difference in cost if you are replacing the item for a more expensive product. All returned items have a $20 return fee that will be deducted from the refund. Refunds will be issued within 7 days of receipt by us. Shipping is not refundable. If your order has errors or arrives damaged, contact us within 7 days and we will replace it for free or issue a full refund.

What if I made a mistake on my nameplate?

If you made an error on the name plate that you ordered, replacement name plates are $10 for a new one line name plate, or $20 for a new multi-line name plate in addition to $7.00 priority mail shipping.

What is the Vessel for?

The use of the vessel filled with water gives the body of the baby a womb-like environment. We recommend a saline solution 0.9% saline or 0.9% contact solution, to “preserve” the baby by slowing down the deterioration process by a using this natural preservative. We also recommend that families place the baby in a cold not frozen place when not viewing the baby to slow the deterioration. These techniques can be used for a couple to a few days until burial. For more information, to go our  Why the Vessel

What size Urn do I need?

We offer a variety of urn sizes. Each urn  describes the capacity of cremated remains in “cubic inches”. You should ask the funeral home/hospital for the cubic inches of your baby’s cremated remains to be sure you order the correct size.

What size Casket should I order?

The caskets on our website are divided by  gestation of your baby, 1st, 2nd, and 3rd trimester.  1st trimester (weeks 6-12) order 4″ – 9″ casket. 2nd trimester (weeks 13-26) order 9″ – 18″ casket. 3rd trimester (weeks 27-40) order 18″-27″ casket. You should order a casket that is about 3-4 inches longer than your baby’s length.

Are you associated with In the Light Urns, Perfect Memorials, or Mainely urns?
We are not associated with In the Light Urns, Perfect Memorials, or Mainely Urns. If a family chooses and urn elsewhere we are still willing to serve them with information and support services We are not a large company. We are a small non-profit ministry that serves families who are experiencing the loss of a…

Questions about our Free Support Services, before, during and after delivery of your baby.

I think I am having a miscarriage, should I call my doctor?
At Heaven’s Gain we are not here for medical advice. We are here for support before, during, and after the loss of your precious baby. If you believe you are having a miscarriage or having a medical emergency, please call your doctor or dial 911.
What do I do after I'm told there's no heartbeat?

A Heaven’s Gain Ministries’ trained Advocate for Parents of Perinatal Loss (APPL) can help prepare you for the birth of your baby. See our Support and Services page

What can I do when no one wants to talk about my loss anymore?

Here are some things we at Heaven’s Gain have found to be helpful. Give yourself time to cry each day. Journal every day. Find one friend to confide in. If you need to convey your feelings to your spouse but cannot have an open conversation about your feelings, write your spouse a letter or even an email.

Will I ever feel normal again?
After a loss, most people find a new normal. It does take time. The sorrow, pain, and numbness will slowly go away. You will smile and laugh again, and when you do, please don’t feel guilty about it. You still miss your baby. You still know he or she is missing from your life. You are still here for a reason.
Are there organizations that help with the cost of a funeral?

These organizations have helped with the cost of a funeral:

Do you have a support group?

Heaven’s Gain Ministries offers a monthly support group via Zoom on the 2nd Thursday of each month at 7:00 p.m. EST. See our Support Page for more information.