Shipping Information

Most of our products are shipped the same business day if ordered by Noon, Eastern Standard Time. Exceptions to this rule are if it’s a federal holiday or the product requires more processing time as noted in the product description. When ordering, several shipping options are available to choose from including Express or Ground. Overnight and 2nd Day express have guaranteed delivery dates, while ground does not. Ground typically takes 4-5 business days.

Rarely there is an unavoidable delay. In this case, you will be contacted through phone and/or e-mail and offered options. Be sure to give us a phone number where you can be reached.

Memorial items and books may be shipped separately. Most memorial items are shipped with the casket or urn. Larger items that do not fit in the same box will be shipped separately. If the memorial item or book is shipped separately, it will be shipped within 2-3 days.

If you have not chosen express we may change to another non guaranteed method if there’s a chance it will arrive sooner.